Effective Date: Wednesday, December 11th, 2024

At Chronic Canada, customer satisfaction is our top priority. We strive to ensure you are completely satisfied with your purchase. If you are not satisfied, this Refund Policy outlines your rights and options for returns and refunds.

1. Eligibility for Returns and Refunds

Refunds or exchanges may be issued under the following conditions:

• Products must be unopened, unused, and in their original packaging.

• Proof of purchase, such as a receipt or order confirmation, is required.

• Refund or exchange requests must be made within 5 days of the purchase date.

2. Non-Refundable Items

The following items are non-refundable:

• Opened or used products.

• Perishable goods.

• Gift cards.

• Sale or clearance items.

3. Return Process

To initiate a return, please:

1. Contact our customer service team at:

   • Phone: (431) 800-0200

   • Email: chroniccanada@yahoo.com

2. Provide your order details and reason for the return.

3. Ship the item(s) to: Chronic Canada
   3073A Ness Avenue
   Winnipeg, MB, R2Y 2G3

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Refund Process

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days.

• Refunds will be issued to the original payment method.

• If a refund is rejected, we will provide a detailed explanation.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at (431) 800-0200 or chroniccanada@yahoo.com. We may require photographs of the damaged product for verification. Once verified, we will replace the product or issue a refund at no additional cost.

6. Cancellations

Orders can be canceled before they are shipped. To cancel an order, please contact us as soon as possible. If the order has already been shipped, it cannot be canceled, but you may initiate a return following the process outlined above.

7. Exceptions

We reserve the right to refuse returns or refunds if the policy is abused or if the product does not meet the return requirements.

For any questions or concerns regarding our Refund Policy, please contact us:

Chronic Canada
3073A Ness Avenue
Winnipeg, MB, R2Y 2G3
Phone: (431) 800-0200
Email: chroniccanada@yahoo.com

We appreciate your business and are committed to providing you with quality products and excellent customer service.